Premium SMS

Shiftboard’s Premium SMS allows a specific toll-free number to be assigned to all texts for your organization. Text providers are less likely to reject a dedicated toll-free number as spam, and your members can save this number as a contact for your organization to ensure they receive all texts from Shiftboard.

If Acknowledgements are enabled for your business, members will be notified of new available shifts and shift assignments which will allow them to respond to that text to confirm, acknowledge or decline the assigned shift.

Premium SMS will also send texts to managers when workers call out for shifts. This requires our Attendance feature in order to receive these messages and must be enabled on your site.

Opt-In / Opt-Out

Any person within a Shiftboard site can opt-in to text messaging by placing their number in the notification section of their profile. Similarly, members can opt-out of text messaging by removing their phone number from the system. To add or remove your number, take the following steps:

  1. Go to your profile by selecting your initials and My Account
  2. Select Edit
  3. To opt-in, place your number in the text message field. To opt-out, remove your number.

*If your organization requires an additional Opt-In acceptance, you will receive a text message to opt-in to text messaging. Reply Yes to accept and No to decline.

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