Shiftboard’s Premium SMS allows a specific toll-free number to be assigned to all texts for your organization. Text providers are less likely to reject a dedicated toll-free number as spam, and your members can save this number as a contact for your organization to ensure they receive all texts from Shiftboard.
Please Note: Shift notifications will not go out via text if your organization is not using Acknowledgements.
If Acknowledgements are enabled for your business, members will be notified of new available shifts and shift assignments which will allow them to respond to that text to confirm, acknowledge or decline the assigned shift.
Premium SMS will also send texts to managers when workers call out for shifts. This requires our Attendance feature in order to receive these messages and must be enabled on your site.
To learn more about Premium SMS or add it to a Shiftboard subscription, please contact Support at firstname.lastname@example.org.