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For Members

Android Mobile App

Shiftboard's Android app allows staff members to view and manage their schedules, enter availability and time off request, and clock in and out directly from their mobile device. To download the app,…

Updated 6 months ago by Shiftboard Support

IVR (Phone) Clock In

Overview. There are five easy steps to clock in with Shiftboard's interactive voice response (IVR) system. 1. Obtain a Shiftboard account ID or organization's ID. 2. Set PIN number by selecting Passw…

Updated 1 year ago by Shiftboard Support

Premium SMS

Shiftboard’s Premium SMS allows a specific toll-free number to be assigned to all texts for your organization. Text providers are less likely to reject a dedicated toll-free number as spam, and your…

Updated 1 year ago by Shiftboard Support

iOS Mobile App

Shiftboard's iOS app allows staff members to view and manage their schedules, enter availability and time off request, and clock in and out directly from their mobile device. To download the app, loo…

Updated 6 months ago by Shiftboard Support

QR Passport

Overview. Shiftboard’s QRPassport is a free app for smart phones and tablets that can supercharge existing organization's Shiftboard subscription site. More About QRPassport. Using QRPassport, staff…

Updated 1 year ago by Shiftboard Support

Updating Profile Information

Shiftboard allows members to update many areas of their account including contact information and password. Editing Contact Information. It's easy to update contact information simply by adding or re…

Updated 1 year ago by Shiftboard Support

An Introduction to Shiftboard

Shiftboard Introduction.

Updated 2 years ago by Shiftboard Support

Registering for a Site

Overview. Many organizations use Shiftboard's Registration feature to allow members to set up their own account. Members will need to use a browser to navigate to the address of the registration page…

Updated 3 years ago by Shiftboard Support

Logging In

Login. A member's username is their email address in Shiftboard. The account will be tied to this email address, so it is also where a member will receive messages, notifications, and password resets…

Updated 2 years ago by Shiftboard Support

Navigation Bar for Members

Overview. To navigate through the Shiftboard site, at the top of the screen there is a bar with a handful of tabs and icons. This area of the site is the navigation bar and is how you will move aroun…

Updated 3 years ago by Shiftboard Support

Password Reset

After a user has registered with Shiftboard a temporary password will be sent in a welcome letter with instructions for logging into the account for the first time. Once logged in to the Shiftboard s…

Updated 3 years ago by Shiftboard Support

Updating Contact Information

Everyone in Shiftboard has a member account with many components. Depending on the permissions and tools enabled in the Shiftboard site, a member's account may have different tools or options availab…

Updated 3 years ago by Shiftboard Support

Creating a Timecard

Overview. Depending on your organization's workflow, you may need to create a timecard for your shift to show your time worked. Adding a Timecard. To create a timecard, click on the Timecard section,…

Updated 3 years ago by Shiftboard Support

Types of Shifts

Types of Shifts. When the team Manager creates new shifts, they will decide whether to allow members to take the shifts, not allow members to take the shifts, or allow members to express interest in…

Updated 3 years ago by Shiftboard Support

Pick Up A Shift

When a user's schedule becomes available, the manager will send out a notification indicating the shifts on the calendar are ready for pick up. Users will have the ability to choose which shifts they…

Updated 2 years ago by Shiftboard Support

Acknowledging a Shift

Shiftboard's Acknowledgement Tool allows you to respond to a shift assignment by email or two-way SMS text. When you acknowledge the shift Shiftboard sends an email to your team's primary contact tha…

Updated 3 years ago by Shiftboard Support

Clock In/Out

Whether scheduled for a shift or not there are multiple ways to clock in and out for a shift within Shiftboard. Clocking into a shift ensures that hours are counted for reporting or payroll purposes.…

Updated 3 years ago by Shiftboard Support

Your Teams

What is a Team?. Teams are groups of people who are qualified to work certain types of shifts. Your organization may rename Teams in your site to something more fitting to your group. Common replacem…

Updated 2 years ago by Shiftboard Support

Creating Availability

How To Add General Availability: Go to calendar tab on the navigation bar and click Availability. On the next page, click Add Time. Depending on the site configuration, you will either enter in the t…

Updated 3 years ago by Daniel Hanson

How to Sync Shifts with External Calendars

What is calendar syncing? Many end-users would like to see their scheduled shifts on their personal calendars in addition to their ScheduleFlex Calendar. Thankfully, this is quick and easy within Sch…

Updated 2 years ago by Daniel Hanson

When to contact Shiftboard Support: For End Users

Users: having trouble with Shiftboard? Please start here! Operational questions should be directed to your Manager or Site Administrator: Internationally many different organizations use Shiftboard.…

Updated 1 year ago by Shiftboard Support

Calling Out for a Shift

Overview. You may be able to use the Shiftboard app or website to notify your managers of expected changes to your scheduled shift. Depending on your organization's setup, you may call out, mark your…

Updated 2 years ago by Shiftboard Support

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