Availability Overview : New User Interface

Select Shiftboard sites are currently using the new interface. If you do not yet have access to the new interface, please continue to refer to our existing Support documentation. Additionally, some designs may have been modified since this document was written. However, functionality remains the same. 


The Availability tool lets people tell Shiftboard when, and in some cases for which workgroup (team), they can work. Not every organization will use the availability feature. For example, organizations that allow their users to pick up shifts won't necessarily need to track when people can and can't work because users are choosing when to work.

Some organizations will allow people to add their own availability, while other organizations will restrict the ability to add or remove availability to managers or site administrators. All of these settings can be adjusted.

Shiftboard will automatically check availability entries when assigning people to shifts, so users don't need to check this information themselves. Managers and site administrators can override these availability entries if needed. People who are picking up shifts are always allowed to ignore their own availability. Indicating availability is different from requesting time off (see next section).

Availability vs time off

Availability is different than time off. Availability is usually a set of generalizations to indicate when people can or can't work due to other commitments like work or school, or if people have specific guaranteed days off. Shiftboard's Time Off tool is designed to track requests for individual days off.

Busy vs. available

Every Shiftboard site will be set up to either assume that everyone is always available or that everyone is always busy. Most organizations assume that people are always available. When using the Availability tool, Shiftboard’s customer success team will suggest the correct site setting. If the site setting assumes that everyone is busy, a person cannot be assigned a shift until availability information has been entered for them.

If the site is set up to assume that everyone is available, users will need to enter information on when they are busy. If the site is set up to assume that everyone is always busy, users will need to enter information on when they are available. It's unnecessary to add a busy time when the site assumes that a person is busy or an available time when the site already assumes that a person is available.

All availability entries should be either busy times or available times, depending on how the site is configured.

All users’ availability

A manager or site administrator can use the Availability tool from the calendar menu to see a list of all of their users’ availability entries. This can help to find people who have particular entries or who have entered information incorrectly:

How did we do?

Powered by HelpDocs (opens in a new tab)