My Account : New User Interface

*Select Shiftboard sites are currently using the new interface. If you do not yet have access to the new interface, please continue to refer to our existing Support documentation.

Overview

The My Account page lists a person’s Shiftboard account information, and allows users to set a PIN number and change password.

Viewing my account

To view the My Account page, click the arrow to the right of your avatar, then choose My Account from the drop-down menu:

The My Account page has three tabs—Account, Set PIN, and Change Password:

Account tab

The Account tab includes Shiftboard account information, including avatar, name, ID number, contact information, language preferences, notification preferences, and more:

To edit your information, click inside a field to highlight the field, make changes, then click Save at the bottom of the screen. After clicking Save, a message will appear briefly at the top of your screen confirming that your account information was updated.

Set PIN tab

The Set PIN tab allows you to create or change a personal identification number (PIN) for account access to IVR and similar services:

To set your PIN, enter a number between four and eight characters long, using only numbers (0-9), and then click Update:

A message will appear briefly at the top of your screen confirming that your PIN was changed:

Change Password tab

The Change Password tab allows you to change password for account access:

To change your password, enter your current password, a new password, and click Update:

A message will appear briefly at the top of your screen confirming that your password was changed.


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