Absences (No Shows) : New User Interface

*Select Shiftboard sites are currently using the new interface. If you do not yet have access to the new interface, please continue to refer to our existing Support documentation.

Overview

Marking absences (no shows) helps track when people do not show up for shifts. Absences are configured in the site settings as “No Show options with reason codes.”  Reason codes can be whatever fits your organization’s needs, but common reason codes are Emergency, Sick/Illness, or No Reason.

Marking Absences (No Shows)

The Absences feature can be configured with or without reason codes. The example below assumes that you are marking people as Absent for a particular reason.Note: You can customize your list of No Show reasons to fit your organization.

To mark an absence, go to the calendar (Schedules > Shifts), and click on the shift that you need to mark as absent:

From the shift details page, click Mark Absent. This option will not appear for future shifts, but will appear for past or same-day shifts.

On the confirmation screen, select the reason for the absence from the drop-down list (if reason codes are enabled), and then click Mark Absent. If you have not enabled reason codes, simply click Mark Absent:

Once the person is marked as absent, the shift will show on the calendar with strikethrough text. If you've chosen to have no shows automatically marked as drafts, the shift will also show in Draft status:

Note: Do not reassign a shift once it has been marked as absent. Instead, duplicate the shift and assign/reassign it. Otherwise, the shift will not show up in the Absences report.


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