Shift Reminders

Default Shift Reminders:

Shiftboard Shift Reminders are automated messages that are delivered to your employees before a scheduled shift assigned to them, both to remind them of their assignment, and to deliver any customized messages you may have enabled in your site.

There are two places you can customize the content of your messages.

First, you can navigate to the Template Settings of your site which are found from your Site Settings page by clicking the 'Templates tab. From here, in order to customize the default shift reminder message sent for your organization you will need to edit the field titled 'Reminder/Confirmation Custom Message'.

Second, you can customize the reminder sent for individual teams, and the shifts associated with those teams. To do this, you will need to first navigate to your Team Settings by opening to your Team List, clicking on the team name you would like to make changes to, and then selecting the 'Settings' tab. From here, you can edit the message that just this team will receive, to override your site's default message mentioned above by editing the field again titled 'Reminder/Confirmation Custom Message'.

Further customizing your shift reminders:

By default, Shiftboard's shift reminders are sent 48 hours before a shift beigns, and includes the text you've placed in the Custom Shift Reminder fields in your site's Template Settings, or within your Team Settings. However, if you'd like to go even further to customize not only the message but also when your reminders are sent, you can do this using our new Custom Shift Reminders tool. To enable this tool, please contact our support team at support@shiftboard.com, or by calling 1-800-583-1041.

Once enabled, your Shift Reminders setting in the General Settings will change from a dropdown menu, to a link that will open the following window:

Standard message by email: By default, Shiftboard sends a standardized reminder with basic details about the shift to the person assigned to the shiff two days before it occurs. This standard message comes from the site Template Settings, or individual Team Settings.

Standard message by text/SMS: Shiftboard can be set up to send a standardized text message reminder to the person assigned to the shift the indicated amount of time before it occurs. The message will include date, time, and a link to the shift.

  • Using this feature can result in sending a large number of text messages. This standard message cannot be customized.

Custom message by email: Shiftboard can be set up to send a customized email message reminder to the person assigned to the shift the indicated amount of time before it occurs.

  • These messages are generally used in conjunction with the standard reminder messages, as they do not contain any shift information.
  • Custom email reminders also include any Reminder Custom Message and Footer text entered in the Template Settings area, along with a link back to your Shiftboard site.

Custom message by text: Shiftboard can be set up to send a customized text message reminder to the person assigned to the shift the indicated amount of time before it occurs.

  • These messages are generally used in conjunction with the standard reminder messages, as they do not contain any shift information.

Custom reminder message: This is the custom message delivered to your members.


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