Skip to main content
Shiftboard

Maintenance Window Policy

 

We at Shiftboard strive to maintain the highest levels of availability for its customers' sites. However, some maintenance may require us to bring our platform down for short periods of time in order to perform upgrades or network changes. This is a standard policy in the SaaS world, and gives us the chance to fix bugs, improve security, and add the capability for exciting new features while minimizing the disruption to our customer base.

 

Maintenance windows are held on the third Saturday of the month to perform maintenance on our United States based data center.  Those Shiftboard-powered sites may be unavailable from:

  • 8:00pm to 9:00pm Eastern time on the third Saturday of January, February, April, May, July, August, October, and November 
  • 8:00pm - midnight Eastern time on the third Saturday of March, June, September and December

 

US data center: Upcoming Maintenance Windows

  • December 16th, 2017: 8:00pm – midnight ET
  • January 16th, 2018: 8:00pm – 9:00pm ET
  • February 17th, 2018: 8:00pm – 9:00pm ET
  • March 17th, 2018: 8:00pm – midnight ET

 

Additionally, the maintenance window for European Union customers, hosted on our European Union data center, are held on the Friday before the third Saturday. Those Shiftboard-powered data sites may be unavailable from:

  • 4:00pm to 5:00pm Eastern time on the corresponding Fridays of January, February, April, May, July, August, October, and November
  • 4:00pm - 8:00pm Eastern time March, June, September and December

 

European Union data center: Upcoming Maintenance Windows

  • December 15th, 2018: 4:00pm – 8:00pm ET
  • January 19th, 2018: 4:00pm – 5:00pm ET
  • February 16th, 2018: 4:00pm – 5:00pm ET
  • March 16th, 2018: 4:00pm – 8:00pm ET 

 

The maintenance window schedule is subject to change. Shiftboard will provide a window maintenance schedule notice upon login for any scheduled maintenance outside of these normally scheduled times.

  • Was this article helpful?